Frequently Asked Questions

Please read our FAQs before sending us a message.

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@mbdepartmentstores.com

What are the delivery charges for orders from the Online Shop?

In each order, you have to pay 100 taka for delivery charges.
Free Delivery on Orders over the value of 1500 Taka BD.

Which payment methods are accepted in the Online Shop?

We accept bKash, DBBL and MasterCard payments in Bangladesh.

How long will it take for my items to arrive?

It will usually take 3 to 5 business days for all orders to arrive.

How secure is shopping in the Online Shop? Is my data protected?

You can be absolutely sure that all purchases here are safe and secure..

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@mbdepartmentstores.com

Where is you company located?

We have an office in the beautiful country: Bangladesh

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.Please contact us if you don’t receive one within 24 hours.